Privacy Policy

Last updated: October 2025

SEQ Plumbing & Roofing (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information directly from you or through your interactions with our website, services, and team. This may include:

• Your name, phone number, and email address

• Residential or business address

• Details of your property and service requirements

• Billing and payment details

• Any communications between you and SEQ Plumbing & Roofing

• Website usage data collected through analytics tools

We only collect information necessary to provide our services or comply with legal obligations.

2. How We Collect Information

We collect information through:

• Contact forms, phone calls, and emails

• Requests for quotes or bookings

• Social media messages or third-party listings

• Site visits and inspections

• Website cookies and analytics tools such as Google Analytics

3. Use of Personal Information

We use your personal information to:

• Provide plumbing, roofing, and related services

• Prepare and send quotes and invoices

• Respond to enquiries and feedback

• Manage payments and client accounts

• Send service updates or marketing materials (if consented)

• Comply with legal, insurance, and safety obligations

• Improve our customer experience

You may opt out of marketing emails at any time by contacting us or using the unsubscribe link.

4. Disclosure of Information

We may share your personal information with:

• Our employees, contractors, and service partners

• Payment processors and suppliers

• IT and web hosting providers

• Professional advisers (accountants, insurers, or legal representatives)

• Government or regulatory authorities where required by law

We do not sell or rent personal information to third parties.

5. Data Security

We take reasonable steps to safeguard personal information against loss, misuse, unauthorised access, or disclosure. This includes secure systems, password protection, and staff confidentiality agreements.

While we maintain these safeguards, no online system can be guaranteed completely secure.

6. Access and Correction

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate. Requests must be made in writing, and we may require proof of identity before granting access.

7. Cookies and Website Analytics

Our website uses cookies to improve user experience and track performance. Cookies do not collect personal data unless you provide it. You can disable cookies in your browser, but some website functions may be limited as a result.

8. Third-party Links

Our website may contain links to other sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any information.

9. Retention of Information

We retain your information only as long as necessary to provide our services or as required by law.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use of our services after updates means you accept the revised policy.